Shipping + returns
Shipping
We ship all orders within 3 business days via Australia Post. For extra large items, we may use a courier and will communicate with you about the options.
Standard Post takes 3-8 days to arrive to Australian destinations.
Express Post takes 1-2 days, unless there are delays due to peak postal times (ie Christmas).
You will be notified of any delays from our end (prior to shipping) as soon as possible.
Once shipped, you will receive a tracking number so you can check the AusPost website for arrival details.
International Shipping
We ship to most places but if you cant see shipping for your country? Get in touch and well work something out.
Returns
If you are not satisfied with your purchase or your product is damaged? We’ll take care of it.
The promises we keep:
- 30 days of reflection after receiving the product.
- Need an exchange? We will send you the new product within 4 business days of the day of receipt.
- Would you prefer us to refund your money? We will refund you within 3 days of receipt.
What do you need to do?
Contact us immediately if your item arrives damaged so we can follow up with the shipping company. Otherwise, let us know within 30 days if you’re not happy with the product and we’ll work with you to arrange the return and your choice of exchange or refund.